Kroll is seeking a Director of Technology Operations to lead and mature the operational framework that powers our global Technology organization. This senior leader will drive strategic alignment, strengthen governance, streamline operational processes, and oversee key enterprise programs that enable Technology to deliver with clarity, transparency, and discipline.
This role is ideal for a forward-thinking leader who thrives in complex environments, excels at cross-functional collaboration, and brings a strong track record of Technology operations, planning, and program management.
Key Responsibilities:
Technology Strategy, Planning & Enablement
• Lead the development and ongoing refinement of the enterprise Technology strategy.
• Run structured operating processes to monitor strategy execution and align with business priorities.
• Own and optimize strategic planning and portfolio management tools (e.g., OnePlan).
• Partner with Finance and the COO/GPMO to support prioritization of Technology investments.
• Deliver executive-level dashboards, reporting, and insights that inform decision-making.
• Support cross-functional Technology transformation programs.
Technology Operations & Governance
• Own and evolve the Technology operating model and core operational processes.
• Lead enterprise planning, QBRs, governance cadence, and metrics management.
• Develop and maintain Technology KPIs, scorecards, and operational tracking.
• Align Technology operations with organizational processes including job architecture, people processes, and training.
Enterprise Program & Portfolio Management
• Oversee major enterprise initiatives and ensure consistent execution across the project portfolio.
• Establish and manage project governance, reporting standards, prioritization frameworks, and steering committees.
• Guide project managers and cross-functional teams with best practices, tools, and methodologies.
• Escalate and resolve risks, issues, and dependencies to maintain program momentum.
People Processes & Organizational Alignment
• Partner with the People Team on Technology job architecture, training, talent planning, and organizational design.
• Ensure Technology components of organizational changes (M&A, restructuring, hierarchy changes) are well-supported.
• Support change management efforts in partnership with Operational Excellence, Business Change Management, and the People Team.
Cross-Functional Leadership
• Serve as the interface between Technology, COO, Finance, GPMO, the People Team, and Business Unit leadership.
• Promote alignment across strategic, operational, and program-delivery functions.
• Translate complex Technology concepts into clear narratives for stakeholders.
• Support operational excellence, transparency, and strategic discipline across the enterprise.
Qualifications – Required
• Experience leading Technology strategy, Technology operations, or enterprise program management.
• Demonstrated success driving governance, planning, and transformation initiatives.
• Strong portfolio and program management expertise with proven execution discipline.
• Skilled in executive reporting, dashboarding, QBR leadership, and operational processes.
• Comfortable operating in highly matrixed environments with ambiguity.
• Exceptional communication, collaboration, and stakeholder management skills.
Qualifications – Preferred
• Experience with Agile, Scrum, or hybrid SDLC methodologies.
• Background in organizational design, people processes, or enterprise transformation.
Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:
Healthcare Coverage: Comprehensive medical, dental, and vision plans.
Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
Retirement Plans: 401(k) plans with company matching.
Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.
About Kroll
Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.
In order to be considered for a position, you must formally apply via careers.kroll.com.
We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
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