The Microsoft Dynamics Program Manager is responsible for overseeing the planning, execution, and delivery of enterprise-wide Dynamics 365 initiatives, including Finance & Operations (F&O), Customer Engagement (CE), and related integrations and ISV’s. This role ensures alignment with business objectives, compliance standards, and technology governance while driving efficiency and scalability across global operations.

Key Responsibilities:

• Lead end-to-end program management for Microsoft Dynamics implementations, upgrades, and integrations.

• Define program scope, objectives, timelines, and resource plans in collaboration with stakeholders.

• Ensure adherence to SDLC, ITGC, and audit requirements, including segregation of duties and deployment reviews.

• Maintain documentation for compliance and regulatory standards (e.g., DCAA, SOX).

• Act as the primary liaison between business units, technical teams, and vendors.

• Facilitate workshops, status updates, and executive reporting to ensure transparency and alignment.

• Partner with architects and functional leads to design scalable Dynamics solutions.

• Oversee integrations with third-party applications (e.g., BlackLine, Bluefort, Avalara, Docentric, Kyriba, SK Global etc).

• Identify risks early, develop mitigation strategies, and manage escalations effectively.

• Drive process optimization, automation, and best practices for Dynamics usage.

• Monitor system performance and user adoption, implementing enhancements as needed.

Qualifications:

Education: Bachelor’s degree in Information Technology, Business, or related field (Master’s preferred).

Experience: 8+ years in ERP program management, with at least 5 years focused on Microsoft Dynamics 365. Proven track record of managing global implementations and complex integrations.

Skills: Strong knowledge of Dynamics 365 F&O and CE modules, Azure DevOps (ADO). Expertise in project management methodologies (Agile, Waterfall). Familiarity with compliance frameworks (SOX, DCAA) and IT governance. Excellent communication, leadership, and vendor management skills.

Certifications: PMP, PRINCE2, or Microsoft Dynamics certifications preferred.

Why Join Us?

• Opportunity to lead strategic technology initiatives impacting global operations.

• Collaborative environment with a focus on innovation and continuous improvement.

• Competitive compensation and benefits package.

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.

• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.

• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.

• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.

• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $125,000 to $200,000

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