We have an exciting opportunity for a successful Commercial Sales Solution Engineer (Associate Manager) candidate to join a dynamic, focused, and successful team bringing a suite of best-in-class services and solutions to our Worldwide client base.

Working with and reporting to the Head of Commercial Strategy and Operations, this is a new and pioneering role in the Kroll Investigations, Diligence and Compliance (IDC CORE) Commercial Strategy and Operations (CSO) team.

The primary responsibilities are to provide pre- and post-sales support for our existing and growing customer base as part of IDC’s Business Development and Client Engagement activities. The Solution Engineer will be responsible for the technical relationships with customers and prospective customers and will also work internally with our product development, Customer Application Support Team (CAST), and other internal stakeholders to identify and communicate the solutions that meet our customer’s needs now and in the future.

Day-to-Day Responsibilities:

• Assist Global Business Development Team, Strategic Account Managers, and Client Managers, through preparation and delivery of technical presentations and statements of work by matching specific client business requirements with effective technical solutions.
• Demonstrate the Kroll Compliance Portal to existing and prospective clients with a mastery of the relevant use cases and the ability to tailor the conversation to meet the needs of the attendees.
• Represent the product to client and at field events such as conferences, seminars, etc.
• Educate prospects on product implementation and usage and answer their technical and security questions, helping to eliminate technical objections
• Participate in consultations and/or product capability assessments with prospects.
• Create relationships with key decision makers and serve as external technical spokesperson.
• Respond to functional and technical elements of RFIs/RFPs
• Develop and maintain a broad knowledge of the live assistance/customer experience industry to stay aware of trends, issues and competition.
• Work alongside marketing to develop and improve sales materials to assist in the positioning of the Kroll Compliance Portal.
• Provide proactive support to Global Business Development Team, Strategic Account Managers, and Client Managers in the management of clients throughout the duration of their relationship with Kroll.
• Work directly with customers to troubleshoot, diagnose and resolve technical issues.
• Provide client end-user training
• Provide customer assistance by escalating and reproducing the problem to internal development sources until a solution is reached.
• Provide customer feedback to executive and development teams to participate in functionality roadmap planning.
• Regularly update Global Business Development Team, Strategic Account Managers, and Client Managers with product development updates, issues, and roadmap updates.
• Work cross-functionally within Kroll and with external partners.
• Support the production and delivery of client-facing Account Review Decks.
• Any other ad-hoc duties as required.

Additional Day-to-Day Responsibilities:

Essential Traits:

• BS/BA in a related discipline or equivalent relevant commercial experience
• Minimum of 4 years’ technical experience in a B2B environment with either development, operations, or joint DevOps responsibilities.
• Ability to manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, collaborative environment.
• Ability to lead multiple customer engagements and have a deep technical background in software development and/or operations.
• Understanding of and experience with client software/implementation functional quality, security and performance testing tools and techniques
• Proven experience in contributing to the production of RFI/RFP response documents.
• Demonstrable strong ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Skills required include strong organizational ability, prioritization and effective time management through tasks.
• Enthusiasm, passion and a commitment to mutually successful outcomes for the client and Kroll are a must!

Your recruiter will be happy to walk you through your U.S.-specific benefits, which include:

• Healthcare Coverage: Comprehensive medical, dental, and vision plans.
• Time Off and Leave Policies: Generous paid time off (PTO), paid company holidays, generous parental and family leave.
• Protective Insurances: Life insurance, short- and long-term disability coverage, and accident protection.
• Compensation and Rewards: Competitive salary structures, performance-based incentives, and merit-based compensation reviews.
• Retirement Plans: 401(k) plans with company matching.

Please note that benefits may vary by region, department and role. We encourage you to speak with your recruiter to learn more about the specific benefits available for your position.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

The current salary range for this position is $70,000 to $150,000

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