The Implementation Specialist enables Resolver’s customers to solve business problems with industry-leading technology. They are motivated to deliver customer value with a relentless focus on reducing implementation timelines and improving internal processes to complete projects with increasing efficiency.
You will fuel the ongoing success of Resolver by developing profitable B2B partnerships that drive software usage, generate business opportunities, and enable us to collect market feedback.
You will also put a priority on ensuring your teammates are successful, looking for opportunities to provide coaching and mentoring to coworkers to assist in the team’s development.
Job duties & responsibilities:
Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin
You’ll enable customers to take maximum advantage of our software by leading and participating in the delivery of end-to-end software implementations.
Consultation & Requirements Gathering
- Educating customers on what’s required for successful implementations
- Gathering and documenting customer functional and technical requirements
- Creating design recommendations and securing agreement on designs that satisfy customer requirements and reflect industry best practices
Project Management
- Establishing a shared vision of project success during project initiation and confirming a common understanding of project scope, delivery approach, task ownership, and deliverables
- Controlling and communicating project scope, schedule, budget, and risk to customers and management
- Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize “time to value”
Configuration
- Configuring our no-code software based on the solution design, performing quality assurance to minimizing rework (no coding required)!
Customer Training
Delivering administrator, train-the-trainer, and end-user training sessions, and authoring training materials as required (including documents, decks, videos, etc.)
Qualification & Education:
- 5+ years of prior experience in delivering enterprise off-the-shelf software
- Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
- Experience within Risk Management, Internal Audit, and Regulatory Compliance Management or Corporate Security is a bonus but not a must have!
- You love to make customers happy regardless of any obstacle!
- You’re a go-getter with an excellent ability to manage ongoing projects simultaneously
- You have exceptional communication skills and get pumped speaking with customers
- You’re a self-starter who can take charge of tasks with minimal direction (we’re not fans of micro-management)
You’re accountable for your work! You take the time to invest in research, learning, and practice to make yourself an expert in your field!
