Product Support Specialist
If you enjoy helping people and learning about technology, we have an exceptional opportunity at Kroll Compliance for you. In this role, you will use your written and verbal communication skills to provide world class support to our customers. We offer a collaborative and rewarding team environment where you will gain visibility, make a positive impact, and build your portfolio of skills.
To support our platform, you will work closely with our Tier 2 team to ensure the successful and timely resolution of customer issues.
Day-to-day responsibilities:
- Manage customer interactions within Web based ticketing system
- Document initial triage and provide appropriate responses to customers
- Answer follow up questions in a timely manner
- Interact with internal and external audiences via phone, ticketing system and Microsoft Teams
- Provide easy to understand responses related to complicated technical processes
- Handle escalated or difficult issues with empathy and confidence
- Manage multiple concurrent customer issues over the course of the workday
- Utilize web-based administration tools to provide access and configuration changes for our customers
- Conduct User Acceptance Testing for Product releases
- Participate in special projects and assignments
Essential traits:
- High School degree or equivalent
- 2+ years’ experience in a customer support role preferably within a product and/or technical support environment
- Excellent writing skills
- Solid performer with a track record of success
- Strong phone and verbal communication skills including active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
About Kroll
Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via careers.kroll.com.
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