Manage a team of researchers, providing oversight and direction in accordance with Kroll’s policies and procedures Coach, mentor and develop and support team members, including overseeing new employee onboarding and providing career development planning and opportunities Monitor team’s quality to ensure team members meet Kroll’s expectations for productivity, quality, and performance Directly supervise the team’s workflow and products, providing constructive feedback to develop the quality of their work Manage multiple assignments from start to finish, conducting in-depth research using extensive Internet, database, and media research techniques Analyze research findings, synthesize relevant information, and draft high-quality, objective reports Effectively manage resources including subcontractors, ensuring protocols are followed and costs are monitored and accounted for accurately Manage and maintain client relationships, and meet client needs in a timely and satisfactory way Understand and comply with UK, European & US regulations relating to confidentiality and data protection
Professional knowledge of economic, political or related fields is required Extremely strong English-language writing skills are required Advanced proficiency in additional languages preferred 1-2 years of experience supervising a team required 3-5 years of experience (including relevant internships) of researching and writing reports in English 1-2 years of experience managing client relationships preferred Undergraduate or graduate degrees, especially in the social sciences, are preferred but not required Strong attention to detail Desire to work in a collaborative environment Ability to quickly and effectively summarize information from multiple sources into concise analytical assessments Ability to understand, accept and apply constructive feedback Customer-service orientation with a dedication to quality Availability to work a full-time schedule with the understanding that additional hours and weekend work may be required Excellent written and verbal communication skills that help represent diverse communities Experience working with diverse teams