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Manager II, Cloud Engineer

Job ID 21007436 Toronto, Canada

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. 

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. 

Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that enables you to excel. If you’re ready to share your perspective with the world, make a real impact at Kroll. Find out how our approach will change everything for YOU.

A true partner within the business, our IT team works globally as one cohesive unit comprised of collaborative professionals who take pride in support and customer service. Core areas include solutions delivery and application development, network operations, workforce services and information services/knowledge management.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.

FUNCTION:

Manage, design, and maintain the cloud infrastructure for Kroll. Additionally, help troubleshoot cloud related incidents and requests as they are escalated through the various technology groups in the firm.

RESPONSIBILITIES:

  • Provisioning and monitoring the use of cloud resources, such as Office 365 (e.g. Exchange, SharePoint, OneDrive, Teams, AzureAD, etc.).
  • Implementing, administering and troubleshooting cloud solutions and tools.
  • Manage and maintain Active Directory / Azure Active Directory Users, Computers, and Objects
  • Acting as a technical subject matter expert by keeping abreast of new industry standards and the latest technologies.
  • Assist in managing and resolving tickets in Level 3 support queue
  • Assist with management and deployment of desktop security software
  • Working closely with Kroll's Security staff and other stakeholders to improve the environment's security posture and secure data while adhering to established security and compliance procedures.
  • Working knowledge or Microsoft 365 suite of products
  • Basic knowledge of various other IT practices (networking, servers, voice, email)
  • Establishing business relationships to help maximize use of collaboration solutions.
  • Other duties as assigned

MINIMUM QUALIFICATIONS:

  • Strong technical knowledge on all supported application & hardware
  • Strong organizational and analytical skills; oral and written communication skills
  • Demonstrated ability in independent functioning
  • Ability to accomplish tasks without supervision
  • Must possess a positive and professional attitude
  • Experience working with virtual / remote staff members
  • Excellent project management skills
  • Ability to take initiative and lead projects

EDUCATION AND/OR EXPERIENCE:

University education is preferred. Ability to communicate and to interact effectively with co-workers and customers is required. Working knowledge of personal computer and software applications used in job functions is a must.

CERTIFICATES, LICENSES, REGISTRATIONS:

Microsoft certifications a plus

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS:

Ability to read, analyses, and interprets professional journals and technical procedures. Ability to communicate orally and through written, via weekly reports. 

REASONING ABILITY:

Ability to define and solve IT problems, establish facts, draw valid conclusions and close tickets. 

Process Improvement: Identifies processes for improvement in daily work; educates new staff in team process.

KNOWLEDGE & EXPERIENCE:

  • 5+ years’ experience supporting cloud services in an enterprise environment

Experience developing \ implementing standards, processes, and procedures,

  • Experience working with Microsoft operating systems and applications
  • Experience working with Windows Server and related technologies
  • Experience working with MS Office 365 configuration and applications
  • Experience working with Active directory in a multi-domain forest a plus
  • Experience with email and mobile device management
  • Experience working both independently or as part of a project group
  • Experience working flexible hours and on call 365x24x7

INTERPERSONAL SKILLS:

Demonstrates active listening techniques; gains support through effective relationships; treats others with dignity and respect; seeks feedback.

CONTINUING EDUCATION:

Working knowledge of personal computer and software applications used in job functions 

In order to be considered for a position, you must formally apply via careers.kroll.com 

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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