Manager, Kroll Settlement Administration

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world. 

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll. 

RESPONSIBILITIES:

The primary role of the Manager is to ensure that engagements assigned to the Senior Manager they report to within the organization are receiving the appropriate attention and direction from the Analysts and Coordinators that the Manager directly supervises. Managers are required to be subject matter experts in the projects they oversee and will be engaged in a variety of roles.

Determine key milestones, deliverables, dependencies, issues, risks and outcomes. Track and manage all project related activities to ensure a successful completion.

• Team Leadership – Responsible for providing direction and support to junior team members as well as participating in annual review process, providing feedback for professional development and training.
• Project Management - Timely and accurately executes on project deliverables and key milestones and tasks.  Oversees the requirements or other mandates/milestones outlined in the relevant project’s Settlement Agreement, drives deadlines with timely quality outcomes, takes ownership and accountability of the overall delivery for the client. Appropriately handles escalations, with the goal of identifying the root cause and recommending solutions.
• Standard Measures - Reviews key reports to ensure controls are being accurately utilized and expected work is occurring from direct reports, ensures and validates invoicing and pays close attention to case budgets.
• Internal Collaboration - Works internally to meet the needs of the client while building internal relationships and team building, utilizing standard processes and systems, supporting new efforts and approaches and providing feedback to others to encourage an environment of continuous improvement.
• Reporting - Document and maintain all project deliverables and action items; provide follow-up on outstanding items to ensure all activities are met.  Produces key weekly and monthly reports which are accurate and timely; demonstrates knowledge of the data behind the reports in order to advise on how to act promptly on trends in order to increase protocols and efficiency.

REQUIREMENTS:

• Bachelor’s Degree from an accredited college or university or equivalent is required.
• A minimum of 3 years of experience in claim administration or closely related field as a project manager or similar experience overseeing projects through to completion in a legal or services industry.
• Experience with MS Office Suite, specifically Word, Excel and Outlook with experience communicating technical business rules and requirements.
• Strong analysis and research skills.
• Ability to effectively handle multiple tasks and time-sensitive projects, with changing priorities.
• Proven problem-solving and analytical skills with an ability to approach a problem logically and systematically.
• Excellent verbal and written communication skills with a professional, calm demeanor.
• Ability to interact with all levels of management and end-users in the organization and externally.
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced environment are required.
• Demonstrated high proficiency in in MS Office Suite, particularly in Excel.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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