Senior Associate, Commercial Operations

Our professionals balance analytical skills, deep market insight and independence to deliver solid, defensible analysis and practical advice to our clients. As an organization, we think globally. We create transparency in an opaque world, and we encourage our people to do the same. That means when you take your place on our team, you’ll discover a supportive and collaborative work environment that empowers you to excel. If you’re ready to share your perspective with the world, then you can make a real impact here. This role will be in Mumbai and the work timings are Monday to Friday 2:30pm – 11:00pm IST. 

Day-to-day responsibilities:

• Manage the end-to-end bid process.
• Coordinate with various teams and inputs from key stakeholders, typically engaging with BD teams, Client Services Key contacts, Marketing, Finance, Technology Commercial and Legal teams. 
• Work with Client Services and BD team to develop a clear win strategy for each bid and ensure we have win themes that are clear and compelling. 
• Contributing to the written proposal/RFP - both in terms of content and presentation (such as providing guidance around the executive summary)
• Ensure timescales are achieved at each step of the bid process, including all internal governance, while taking the initiative in setting realistic deadlines.
• Co-ordinate and plan all client presentations required as part of the bid submission.
• Coaching teams and SMEs in persuasive writing and proposal best practice.
• Implement standardized processes for all aspects of bid/proposal operations. 
• Demonstrate the ability to bring innovation to the framing and structuring of RFPs, Proposals, and other presentations
• Ensure consistent application of the Bid Management Framework to all the assigned pursuits.
• Brainstorm solutions providing tactical advice and guidance with the ability to drive strategy and solutions that result in winning submissions
• Liaise directly with business leaders to evaluate results and increase effectiveness and overall quality of the team’s work product
• Adjust to shifting priorities, stringent deadlines, last minute requirements, and occasional evening/weekend hours to accomplish tasks within non-negotiable client deadlines. 
• Conduct debriefs to determine future pitchbook/proposal/presentation strategies and potential process and tool changes. 
• Develop consistent and efficient pitchbook and proposal management processes, tools, and templates

Essential traits:

• Minimum 7-8 year of Bid Management and/or Pre-Sales experience.
• Demonstrable experience of working on large and complex bids as a Bid Manager
• Strong organizational, facilitation and project management skills
• Determined and enthusiastic in bringing pursuits to a successful closure
• Highly credible with the ability to influence both internally with colleagues, and externally with clients and partners.  
• Diversity of experience in large corporate organizations and small business concerns
• Preferred - formal proposal industry training certification (e.g., Association of Proposal Management Professionals (APMP) Certification, Shipley, or similar program).
• Experience using and/or managing proposal management software or similar knowledge base software, preferably Loopio.
• Bachelor’s degree (Masters desirable) in English/Business/Management
• Advanced MS Word / Powerpoint skills 
• Excellent written/spoken English with strong business writing
• Experience leading teams working 24/5
• Needs to be comfortable working/overlapping with North America time-zone 
• Willingness to travel as and when required 
• Ability to manage confidential, sensitive information

About Kroll 

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll. 

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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