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Managing Consultant, Quality Assurance and Case Support

Job ID 21005815 Mumbai, India

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business.

We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel. 

Kroll Restructuring Administration (Formerly Prime Clerk), part of Kroll’s Business Services division, is the leader in global, end-to-end restructuring administration services. We offer the industry's leading suite of technology-driven and consulting services to support restructurings of every complexity, size, industry and type. Additionally, our unmatched public securities and solicitation expertise provides clients with the comprehensive resources they need to execute corporate transactions globally.

Kroll Business Services is the global leader in complex claims administration and legal and business solutions. As an integral part of Kroll, the world’s premier provider of services and digital products related to governance, risk and transparency, Kroll Business Services is supported by nearly 5,000 professionals in 30 countries and territories around the world. To learn more, please visit www.krollbusinessservices.com.

This is a mid-level supervisory position with potential for growth.  The ideal candidate will be a proactive critical thinker. Candidate must be detail oriented, work at a good pace, be able to work independently and willing to work long hours (as necessary).  Utilizes subject matter expertise to identify and perform quality assurance reviews and generate reports summarizing results.

At Kroll, your work will help deliver clarity to the most complex governance, risk, and transparency challenges impacting our clients. Apply now to join One team, One Kroll.

Responsibilities:

  • Lead various ad-hoc projects or initiatives by gathering project requirements, working with Managing Consultant(s), Senior Consultant(s) and Director(s) to identify appropriate resource needs and track overall project progress through to timely completion (cross-functional engagement).
  • Prepare and review SOPs on make-shift or stopgap basis for ad-hoc projects. Lead related training sessions, address inquiries and resolve escalations regarding same.
  • Review and interpret complex legal documents or bankruptcy claims by conducting analysis to identify patterns in data population or data deficiencies.
  • Analyze work product of less experienced staff to ensure high quality processing and provide clear direction to remediate deficiencies.
  • Responsible for training less experienced Consultants on various inter-departmental tasks.
  • Serve as a backup to Senior Consultant(s) and fellow Managing Consultant(s) in their absence.
  • Assist with coordinating work activities with other supervisors, managers, and departments.
  • Identify and escalate operational challenges using defined processes and judgment.
  • Responsible for managing a team of Consultant(s) and review their performance and conduct

Required Qualifications

  • Bachelor’s Degree
  • 5+ years of operations experience with supervising teams, including analyzing the work product of less experienced staff and providing advanced training for direct and indirect reports
  • Excellent communication skills
  • Intermediate Microsoft Excel skills.
  • Understanding of data principals, reporting, and databases
  • Ability to work in a fast-paced deadline-driven environment
  • Proven problem-solving and analytical skills with an ability to approach a problem logically, systematically and with a high attention to detail and accuracy
  • Strong organizational, multi-tasking, prioritizing, time-management, and decision-making skills
  • Experience leading projects or initiatives to improve operational performance
  • Ability to work independently and be self-sufficient with assigned tasks

Desired Qualifications

  • 2-3 years of Data service management and Quality assurance (QA) experience will be an added plus point.
  • Strong research skills
  • Ability to articulate issues, risks, and propose solutions to various levels of staff and management
  • Intermediate MS Word and PowerPoint Skills

To be considered for a position at Kroll, you must formally apply via careers.kroll.jobs

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

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