Vice President, Technical Account Manager, MDR

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We embrace diverse backgrounds and global perspectives, and we cultivate diversity by respecting, including, and valuing one another. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll’s Cyber Risk team works on over 2,000 cases a year, including some of the most complex and highest profile matters in the world. With experts based around the world, supported by ground-breaking technology, we help protect our client’s data, people, operations and reputation with innovative assessments, investigations, and intelligence. We are the only company in the world with the expertise and resources to deliver global, end-to-end cyber risk management, supporting organizations through every step of their journey toward cyber resilience. 

Clients count on us for quick and expert support in the event of and in preparation against a cyber incident; from incident response to risk assessments, and complex forensics to breach notification and ID theft remediation we help clients – of all sizes – respond with confidence.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk, and transparency challenges. Apply now to join One team, One Kroll.


RESPONSIBILITIES:

We are looking for bright, motivated, and inquisitive minds to join our Kroll Responder Customer Operations Team as a Technical Account Manager, supporting a designated group of clients based in North America.  This practice area includes primarily managed endpoint detection and incident response clients. The candidate will focus on delivering and managing outstanding customer experiences with our managed services, from initial onboarding of new customers to providing ongoing relationship management, product training, service response, and support. You will be responsible for a group of clients and will be their primary point of contact for any issues regarding the service.  

• Serve as the point of contact for long-term client engagements and participate in the various onboarding, service delivery, training, and technical and operational support tasks to ensure timely and effective delivery of services.
• Coordinate and schedule regular client teleconference calls and meetings to discuss recent detections, the Responder service, any outstanding issues raised that they may need assistance with changes in/improvements to the service and current trends we’re seeing.
• Collaborate with broader Cyber Risk team members, including sales, marketing, engagement managers, and security analysts to provide standard and ad-hoc solutions to meet client needs, and to provide feedback and support.
• Work effectively with Kroll’s strategic partners as applicable to the services.
• Maintain technical knowledge in the underlying cyber security tools, processes, and technologies required to deliver the services.
• Develop and communicate written and verbal reports associated with events to customers.
• Assist clients with questions regarding threat detections, EDR tools, deployment, improving their cyber security posture and maintenance or address them to the correct resources within Kroll.
• Consistently demonstrate the value of the Kroll Responder service.
• Work with clients to continually improve their security posture, ideally leveraging other Kroll services.

REQUIREMENTS:

• Minimum 5 years’ working in a customer facing role, ideally in Information Technology with a record of delivering results.
• Experience working within the information security industry is preferred.
• Strong knowledge of core cyber security principles and their application within commercial environments – Example – understand the principle of least privilege.
• Ability to respond rapidly, multi-task, and communicate effectively both verbally and in writing with customers, team members, and engagement managers.
• Must be detail and process oriented, requiring demonstrated excellence in time management project management and prioritization.
• Must have outstanding written and verbal communication skills.
• Must be able to think independently, critically, and exercise good business judgement and maintain professional demeanor in all client and colleague interactions.
• Must be enthusiastic, flexible, and collaborative.
• Must have outstanding communication, client relationship management, and problem resolution skills, with the ability to effectively advise leadership.
• Understanding of common threat actor techniques, malware behavior and persistence mechanisms.

To be considered for a position, you must formally apply via careers.kroll.com 

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

All employees must comply with Kroll’s mandatory vaccination policy, subject to all applicable federal, state, and local laws.

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