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Senior Production Operations Analyst, Kroll Restructuring Administration

Job ID 21007155 Manila, Philippines Apply now

Company Overview

Prime Clerk, part of Kroll’s Business Services division, is the leader in global, end-to-end restructuring administration services. We offer the industry's leading suite of technology-driven and consulting services to support restructurings of every complexity, size, industry and type. Additionally, our unmatched public securities and solicitation expertise provides clients with the comprehensive resources they need to execute corporate transactions globally.

Kroll Business Services is the global leader in complex claims administration and legal and business solutions. As an integral part of Kroll, the world’s premier provider of services and digital products related to governance, risk and transparency, Kroll Business Services is supported by nearly 5,000 professionals in 30 countries and territories around the world.

To learn more, please visit Restructuring Administration | Business Services | Kroll

Job Description:

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Prime Clerk, part of Kroll’s Business Services division, is the leader in global, end-to-end restructuring administration services. We offer the industry's leading suite of technology-driven and consulting services to support restructurings of every complexity, size, industry and type. Additionally, our unmatched public securities and solicitation expertise provides clients with the comprehensive resources they need to execute corporate transactions globally.

Kroll Business Services is the global leader in complex claims administration and legal and business solutions. As an integral part of Kroll, the world’s premier provider of services and digital products related to governance, risk and transparency, Kroll Business Services is supported by nearly 5,000 professionals in 30 countries and territories around the world.

At Kroll, your work will help deliver clarity to our clients’ most complex governance, risk and transparency challenges. Apply now to join One team, One Kroll.

Note: This position can be remote in the US.

Responsibilities:

The SR Production Operations Support Analyst is primarily responsible for supporting the Client Services department related to data parsing, importing, managing and analyzing of client data. The selected candidate will work as part of a high functioning team, tasked with supporting day to day operations of a busy Legal Services provider. Independently define and develop solutions, with minimal direction, for a wide range of technical problems. Participate in team meetings and other collaborations, as well as design and peer reviews. Be flexible; prepared to approach things laterally; able to think outside the box. Interface with business stakeholders, to identify or clarify requirements in order to address various problems.

Customer service centric focus with the business and their clients as the customer has been key to our growing success and leadership in the market.

Essential Job Responsibilities

  • Respond to data and product related inquiries in real-time to support the business
  • Provide leadership support and guidance for other team members
  • Lead business efforts for various client needs and drive them to completion
  • Provide ongoing continuous improvement ideology with the team on existing processes
  • Serve as a resource for executing ad-hoc data requests, custom reports, test scenarios, data migration, data analysis and quality assurance testing in a production environment
  • Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
  • Analyze and accurately format large sets of data to ensure successful processing and integration with Prime Clerk’s internal systems and administrator/partner systems
  • Seek to establish and implement process improvements at the direction of the department manager
  • Responsible for establishing appreciation and adherence to the principles of data quality management, including metadata, lineage, and business definitions
  • A highly motivated team player and an organized, strategic thinker who is passionate about data
  • Adaptable, fast learner with an eye for details
  • Possess exceptional troubleshooting and problem-solving skills
  • Be comfortable working in a fast-paced environment
  • Be detail and process oriented with demonstrated excellence in accuracy, service delivery, time management and prioritization
  • Candidate must be detail oriented, work at a good pace, be able to work independently and willing to work additional hours (as necessary).
  • Understanding the Business processing needs over time and coming up with creative solutions is a cornerstone of the ability to progress within the organization and key to definition of success within the role.
  • Ability to monitor and execute work from incoming request queues during the day Requirements:
  • A bachelor’s degree in computer science or a related field, and 7+ years of experience in processes and standards related to data, OR an equivalent combination of education, training, and experience.
  • High Level SQL knowledge is required
  • Experience creating and supporting complex SQL Server objects, batch processes and batch scripts
  • Experience performing complex data analysis of large datasets
  • Experience tuning T-SQL queries o Experience using source control
  • Deep (SR) expertise with advanced Excel and data manipulation
  • VBA Scripting or similar
  • Analyzing data to perform data cleansing and data manipulation to assure data is in the correct format
  • Ability to understand complex business processes and adapt solutions to meet the needs of the business
  • Excellent communication skills for interaction with peers, managers and business stakeholders. This includes written updates to pending queued tickets.
  • Must enjoy and have experience working in a fast-paced environment with an ability to quickly change direction and pivot to high priority items as they arrive
  • Ability to quickly realign with shifting priorities • Reporting Services (SSRS) experience a plus
  • Flexibility with work schedule is a must - shifts will cover all hours of operations, including beyond ordinary business hours (rotating shifts 9:00-6:00pm EST and 1:00pm – 10:00pm EST)
  • ETL data processing a plus
  • Python or similar data programming a plus

Kroll is committed to equal opportunity and diversity, and recruits people based on merit

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