We are looking for talented individuals to join our Internal Firm Services (IFS) Technology team as Director of Infrastructure Services.

Day-to-Day Responsibilities:

• Plans, organizes, and directs the operations of multiple infrastructure solutions by identifying customer and business problems
• Collaborates and engages with cross-functional teams to champion and drive support for the purpose of ensuring delivery of customer services 
• Coordinates and identifies cloud architecture and design of scalable, performant and cost-effective, and management solutions. 
• Delivers operational excellence and datacenter best practices within the multi-cloud (AWS, GCP, Azure etc.). 
• Develop, manages, and reports Key Performance Indicators (KPI’s) for departmental activities. 
• Researches emerging technology for the purpose of being knowledgeable on trends, improving efficiencies, and reducing costs.
• Utilizes technical skills to coordinate enhancements and deployment efforts. 
• Reviews and recommends proposed solutions to ensure the delivery of a quality cloud solution or service. 
• Informs stakeholders of the strategy for deployment of new implementations, maintenance, and upgrades of cloud solutions.
• Provides documentation and communication to peers and management for status, coordination, objectives, and performance.
• Provides and manages the delivery of services and support 24 hours a day for the purpose of providing services within established timeframes and in compliance with related systems standards and requirements. 
• Performs personnel administrative functions (e.g. hiring, counseling, training, supervising, evaluating, providing professional development opportunities, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff, and ensuring necessary department/program outcomes are achieved.

Essential Traits: 

• 10+ years of hands-on management experience in a systems or operational field 
• Proven ability to be an active and trusted collaborator and also coach, mentor, and guide more junior team members in this regard, in addition to providing technical guidance 
• Expertise in datacenter and multi-cloud technologies and services (AWS, Azure, and GCP) 
• Willingness to research and effectively evaluate cloud toolset providers; experience in strategic planning and ability to create coherent roadmaps for product toolsets 
• Ability to manage enterprise systems environments, including installing packages and automating systems functions 
• Skills and experience with source code control systems such as Git, SVN, etc. 
• Strong understanding of Windows, Linux, and IP networking, including routing, DNS, firewalls, load balancers, etc. 
• Ability to think horizontally (across many/all layers of the OSI technology stack) and work collaboratively to solve problems and design and implement robust solutions 
• Ability and willingness to openly and transparently communicate ideas and perform (formal and informal) knowledge transfer 
• Strong independent and collaborative problem-solving skills: example areas include the ability to research and select appropriate technologies and approaches for inclusion in the environment in a timely fashion, and the ability to rapidly understand a package, deploy it, and test it in a POC-like style 
• Ability to install/configure development environments in support of work tasks; for example, editing environments such as Eclipse, database tools, etc. 
• Ability/interest to learn, adapt to, and become self-sufficient in new environments, for example new cloud technologies

Additional Technical Responsibilities

• Manage and direct 6 functional groups in various specialized areas
• Provide technical insights and guide infrastructure projects across multiple BU(s) in Infrastructure areas
• Strategic planning in areas of Datacenters, Networking, Cloud, Enterprise Storage, and Infrastructure operations and process
• Collaborate with other technical groups to ensure seamless 
• Billing and vendor relation responsibilities            

EMS/NWS

• Manage and oversee OnPremise datacenter operations including connectivity, HW availability, and other infrastructural needs
• Manage and oversee 2000 Server OS and 3000 compute resources, 5 PB of shared storage, 
• Global WAN 
• Remote offices
• NW Security

CIC

• Cloud – AWS – analyze requirements, design, build, and implement Cloud solutions and ensure sound operational model in AWS.
• Cloud Azure – analyze requirements, design, build, and implement cloud solutions and ensure sound operational model in Azure
• Hybrid Clouds operations and develop and enforce best practices between teams
• Automation of Build infrastructure via Terraform to ensure speedy and consistent development of infrastructure across solutions and environments 

DDE

• Stragtey in managing Data infrastructure behind datalake, databrick, synapse, etc
• Database Administration, policies, security, performance, backup and dr
• Data archiving and data backup and availability, and disaster recovery strategies

BAD

• Guide technical Audit in 
• Guide technical and execution of Disaster Recovery
• Backup and Restore

IAR

• Guide remediation of vulnerabilities
• Guidance in monthly patching cycles, vulnerabilities tracking, 

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore, and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit. 

#LI-CN1

#LI-Hybrid