Project Manager I, Kroll Restructuring Administration

A Project Manager specializing in Service Delivery / Workflow Management is responsible for overseeing the end-to-end delivery of services to clients, ensuring operational excellence, and managing workflow optimization across teams. This role involves coordinating cross-functional efforts, managing client expectations, and driving continuous improvement in service delivery processes.

This role combines project management with service delivery and workflow optimization responsibilities. The Project & Service Delivery Manager will lead client-facing projects during peak periods and support operational excellence when projects are not active. This includes overseeing service delivery processes, monitoring SLAs, and driving workflow improvements.

The responsibilities include but are not limited to:

• Oversee project management across team skill levels to ensure timely, accurate task and project completion.

• Ensure client and project requirements are documented, monitored, and met with high quality through regular internal communication.

• Maintain proactive communication with senior stakeholders and team members.

• Manage departmental staffing, resources, and skills to meet service and project needs.

• Enforce and update divisional SOPs as required.

• Act as escalation point for project issues and complex decisions.

• Lead and coordinate UAT/BAT, ensuring alignment with business and client requirements.

• Deliver high-quality service projects on time and within SLAs.

• Design and optimize workflows for operational efficiency and scalability.

• Collaborate with internal teams for seamless project execution.

• Monitor KPIs and performance metrics to drive improvements.

• Manage project timelines, budgets, and resource allocation.

• Facilitate client/internal reviews to track progress and resolve issues.

• Ensure compliance with regulatory and contractual obligations.

• Drive automation and digitization to streamline operations.

• Document processes, develop SOPs, and support training initiatives.

• Lead post-implementation reviews and contribute to strategic planning.

• Support continuous improvement initiatives and identify opportunities for innovation.

• Coach and mentor team members to build capability and engagement.

• Serve as a change agent to promote agile and scalable practices

Key competencies needed:

• Client-Centric Mindset

• Process Optimization

• Project Planning & Execution

• Risk & Issue Management

• Stakeholder Engagement

• Change Management

• Data-Driven Decision Making

• Adaptability in dynamic environments

• Strong problem-solving and conflict resolution skills

• Ability to manage ambiguity

Requirements:

• Bachelor’s / master’s degree in business administration, or related field

• 5–8 years of experience in service delivery, workflow management, or operations project management.

• Legal, financial or technology industry background a plus.

• Strong understanding of service delivery frameworks

• Excellent communication, analytical, and leadership skills.

• Preferred: Project management tools like MS Project, ServiceNow, Monday.com, Salesforce

• Preferred: Strong MS office skills like Excel, SharePoint, PowerPoint, Word, etc.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com

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