Product Manager I, Support Ops is a strategic leadership role responsible for defining and driving the product vision, strategy, and roadmap to ensure maximum value delivery aligned with business objectives. The Product Manager collaborates closely with stakeholders, the Senior Business Analyst, the Project Manager, and the development team. While the Senior Business Analyst leads detailed requirement sessions, the Product Manager ensures these activities align with the overall product strategy and oversees their execution.

The responsibilities include but are not limited to:

1. Product Vision and Strategy:

• Define and Articulate Vision:
  • Establish a clear product vision that aligns with business goals and customer needs.
  • Communicate the product vision effectively to the development team and stakeholders.
• Develop Product Roadmap:
  • Collaborate with stakeholders to create and maintain the product roadmap.
  • Prioritize strategic goals based on business strategy and overall Support Operations objectives

2. Product Backlog Management:

• Collaborate on Backlog Creation:
  • Work with the Senior Business Analyst to create and refine the Product Backlog.
  • Ensure backlog items are clearly expressed in terms of user value and align with product vision.
• Prioritize Backlog Items:
  • Prioritize backlog items based on strategic importance and stakeholder needs.
  • Review and approve backlog items before they are passed to the development team.
• Visibility and Transparency:
  • Ensure the Product Backlog is visible and transparent to all stakeholders.
  • Regularly update stakeholders on backlog status and changes.

3. Stakeholder Collaboration:

• Oversee Requirement Sessions:
  • Ensure that requirement sessions are scheduled and conducted by the Senior Business Analyst.
  • Kick-off Meetings: Facilitate initial meetings to understand stakeholder requirements.
  • Solution Demonstrations: Support ongoing sessions to showcase proposed solutions.
  • UAT and Demos: Ensure user acceptance testing access is provided and demo sessions are arranged.
• Effective Communication:
  • Host and participate in regular meetings with stakeholders (e.g., MBRs, roadmap prioritization)
  • Communicate progress, product functionality, and vision to stakeholders.

4. Collaboration with Senior Business Analyst:

• Establish Requirements:
  • Work closely with the Senior Business Analyst to define and refine product requirements.
  • Provide strategic guidance to ensure requirements align with the product vision.

• Review and Approval:
  • Review detailed requirements and backlog items prepared by the Senior Business Analyst.
  • Approve requirements before they are handed over to the development team.

5. Product Development Oversight:

• Align Development with Vision:
  • Ensure the development team understands the product vision and strategic priorities.

• Validate Completed Work:
  • Validate and accept completed work, ensuring it meets defined acceptance criteria and delivers expected user value.
• Monitor Progress:
  • Oversee product development progress and address issues impacting timelines or quality.

6. Facilitation of Grooming and Sizing Sessions:

• Ensure Sessions Occur:
  • Collaborate with the Project Manager and Senior Business Analyst to schedule grooming and sizing sessions.
  • Ensure these sessions are conducted regularly and outcomes are communicated effectively.
• Stay Informed:
  • Keep abreast of the outcomes from grooming and sizing sessions to adjust priorities and timelines as needed.

7. Alignment with Strategic Goals:

• Strategic Prioritization:
  • Define and prioritize product development goals based on overall business and Support Operations strategies.
• Continuous Assessment:
  • Evaluate product performance against strategic objectives and adjust the roadmap accordingly.

8. Non-Functional Requirements Oversight:

• Coordinate Non-Functional Aspects:
  • Ensure non-functional requirements (e.g., Disaster Recovery Plans, Business Continuity Planning, Runbooks, Monitoring and Alerting) are identified and met.
• Collaborate with Teams:
  • Work with relevant teams to integrate non-functional requirements into the product development process.

9. Communication and Reporting:

• Provide Updates:
  • Offer regular updates to senior management on product status, risks, and opportunities.

• Presentations:
  • Prepare and deliver presentations to communicate the product vision, progress, and strategic alignment to stakeholders.

10. Collaboration with Project Manager:

• Timeline Communication:
  • Work with the Project Manager to ensure timelines are estimated for all agreed work items.
  • Communicate these timelines back to the business effectively.
• Integrate Outcomes:
  • Collaborate to integrate grooming and sizing outcomes into project plans.

Requirements:

Must have:

1. Leadership and Strategic Thinking:

• Proven ability to lead cross-functional teams and drive strategic initiatives.

2. Communication Skills:

• Excellent verbal and written communication skills for effective stakeholder engagement.

3. Product Management Experience:

• Extensive experience in product management and familiarity with Agile methodologies of minimum 8 years

4. Collaboration:

• Ability to work collaboratively with Senior Business Analysts, Project Managers, and development teams.

5. Industry Knowledge:

• Strong understanding of the industry, market trends, and customer needs.

6. Technical Proficiency:

• Proficiency with product management tools and software.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com

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