We are seeking a passionate Learning and Development (L&D) / Knowledge Manager to support the growth, learning, and development of the firm’s employees. As an L&D and Knowledge Manager, you will play a crucial role in helping individuals enhance their skills and knowledge. You will be responsible for identifying, designing, implementing, and managing technical and other learning programs for Global Business Solutions (GBS). This role will operate in alignment with the Global Learning and Talent Development (L&TD) framework and approach to delivering global solutions as One Team, One Kroll. You will collaborate with senior leaders and people partners to identify technical learning needs and create impactful learning solutions that drive organizational growth and performance You will be a part of Global Business Solutions (GBS), which is a center of excellence for the global firm, with an alignment into the Global L&TD team, providing high-quality services and consistency of delivery across various locations including Mumbai, Hyderabad, New Delhi, Bangalore, Hanoi, Mexico City, and Manila.

The day-to-day responsibilities include but are not limited to:

Collaborate with the L&TD CoE, GBS Leaders, Team Leads and develop the Technical Learning strategies and learning programs for GBS employees across service lines. Managing learning solutions through 4 D’s of product lifecycle, including the definition of services that are needed to support the target audience.

Discover – Identify learning needs, business priorities, and compliance requirements.

• Conduct thorough needs assessments to execute learning objectives, identify performance gaps, and perform skill-set mapping.
• Working with GBS Leaders and team leaders to identify skills, knowledge, behaviors and qualifications required across each business area

Design – Create targeted, business-aligned, and regulatory-compliant learning solutions.

• Create and curate high-quality learning materials, including in person and virtual presentations, eLearning, videos, toolkits, Intranet pages and online resources.
• Guide subject matter experts (SMEs) across service lines to standardize existing training modules and develop new modules as per Kroll’s L&TD policies and external best practices.
• Collaborate periodically with SMEs to ensure training content is accurate, updated, and relevant.
• Upload and maintain learning materials (documents, recorded videos, etc.) in the central repository or learning management systems.
• Stay updated on the latest trends and best practices in leadership development.
• Utilize a variety of learning methods, including workshops, e-learning, coaching, and mentoring.

Deliver – Implement learning programs effectively

• Facilitate technical training delivery for GBS employees, both in-person and virtually and provide coaching and support to leaders to help them apply learning in their roles.
• Manage multiple technical training projects simultaneously, ensuring timely and successful delivery.
• Ensure a high-quality learner journey, including timely responses and seamless program logistics.
• Collaborate with employees and managers to support career development. Partner with team leads to ensure completion, consistency, compliance, and delivery of training as defined by the annual training plan

Debrief – Measure impact, track compliance, and refine future learning strategies.

• Ensure the quality of the technical training and the related services and vendors are accountable
• Measure the effectiveness of technical training programs through feedback, assessments, and performance metrics.
• Continuously improve programs based on data and feedback to ensure they meet evolving business needs
• Manage budgets and relationships with approved vendors and consultants, following L&TD CoE guidelines
• Conduct periodic reviews and refresh of curriculum content to ensure quality control to ensure all training materials and visual content are accurate, error-free, and authoring content meets high-quality standards.
• Comply with existing policies and procedures to maintain consistency and compliance in training delivery and documentation.

Requirements:

• 8 years+ of proven experience as a Senior L&D Manager, Training Manager, or similar role.
• Strong knowledge of effective learning and development of adult learning theories and methodologies.
• Familiarity with Oracle learning platforms and best practices are advantageous.
• Excellent communication and leadership skills.
• Ability to manage multiple projects and prioritize effectively.
• Bachelor’s degree in business, Arts, Psychology, Multimedia, Human Resources, or a related field.
• Relevant professional certifications in L&D, instructional design, e-learning, or project management can be advantageous.

Desired Skills:

• Ability to assess training needs and evaluate training effectiveness.
• Strong project management skills and excellent organizational and multitasking abilities.
• Experience in designing and implementing and delivering technical learning.
• Ability to establish and build multiple, strong, professional relationships within people function and business.
• Exceptional communication, presentation and facilitation skills.
• Deep expertise in managing multiple learning program, able to conceptually map business requirements to end user needs
• Comfortable with handling/interpreting data and presenting data meaningfully for a senior audience.
• Comfortable with complexity and finding a new path or solution. Strong can-do spirit of innovation, courageous enough to test the boundaries of possibilities.
• Experience in working in big firms and/or bringing structure to an unstructured setup is preferred.

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity - not just answers - in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via careers.kroll.com

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