Project Planning & Execution Participate in initial project planning and staffing discussions internally with senior staff as well as externally with clients, as necessary Take the lead on initial project setup, including resource planning and training and database and/or excel preparation Ensure client and project requirements are documented, monitored and met with the highest quality and accuracy by verifying and communicating routinely with internal and external partners
Data Analysis & Reporting Collect, clean, and analyze data from various sources (Excel, Access, SharePoint, SQL databases) Develop queries to extract, transform, and update SharePoint lists and other data sources Build and enhance user-friendly forms and apps using Power Apps Develop dashboards, reports, and visualizations to support business decisions/Identify trends, anomalies, and actionable insights from datasets
Team Collaboration & Oversight Delegate to junior associates through continuous training of project-related tasks ensuring that the junior staff adequately understand protocol and logistics for all assigned tasks Serve as an escalation point for project questions, problems and complex technical decisions Perform quality control reviews of project work-product to ensure data integrity, accuracy and consistency
Process Improvement Communicate and escalate issues or concerns that may arise during a project/Proactively suggest solutions to those issues Participate in process improvement initiatives with other team members to standardize and improve overall service delivery Prepare and maintain standard operating procedures for departmental tasks
Bachelor’s or master’s degree in Business Administration, Data Analytics, Information Systems, Operations, or a related field 5+ years of experience in data analytics, operations, or project management, with exposure to large and small-scale initiatives; client-facing experience is a plus Strong analytical and problem-solving skills, with the ability to address complex issues and identify root causes Proven ability to manage multiple projects and shifting priorities in a fast-paced, deadline-driven environment Excellent verbal and written communication skills, with a background in customer or client service industries Flexible, adaptable, and calm under pressure, with a willingness to work extended hours and weekends as needed Advanced proficiency in Microsoft 365 tools, especially Excel, SharePoint, Word, and PowerPoint; experience with SQL and large dataset management Data-oriented with experience in data review / data capture and the management and analysis of large data sets.
Experience with Monday.com, Databricks, IBM InfoSphere QualityStage, Orbeon Forms Legal, financial or technology industry background is a plus
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