Company Overview
Kroll Restructuring Administration, part of Kroll’s Business Services division, is the leader in global, end-to-end restructuring administration services. We offer the industry's leading suite of technology-driven and consulting services to support restructurings of every complexity, size, industry, and type. Additionally, our unmatched public securities and solicitation expertise provides clients with the comprehensive resources they need to execute corporate transactions globally.
This individual will join a team executing numerous client service responsibilities related to administering large chapter 11 cases.
Kroll Business Services is the global leader in complex claims administration and legal and business solutions. As an integral part of Kroll, the world’s premier provider of services and digital products related to governance, risk and transparency, Kroll Business Services is supported by nearly 5,000 professionals in 30 countries and territories around the world. To learn more, please visit www.krollbusinessservices.com.
The Position
A Project Manager specializing in Service Delivery / Workflow Management is responsible for overseeing the end-to-end delivery of services to clients, ensuring operational excellence, and managing workflow optimization across teams. This role involves coordinating cross-functional efforts, managing client expectations, and driving continuous improvement in service delivery processes.
This role combines project management with service delivery and workflow optimization responsibilities. The Project & Service Delivery Manager will lead client-facing projects during peak periods and support operational excellence when projects are not active. This includes overseeing service delivery processes, monitoring SLAs, and driving workflow improvements.
The Project Manager will perform functions, including the following:
Oversee project management across team skill levels to ensure timely, accurate task and project completion.
Ensure client and project requirements are documented, monitored, and met with high quality through regular internal communication.
Maintain proactive communication with senior stakeholders and team members.
Manage departmental staffing, resources, and skills to meet service and project needs.
Enforce and update divisional SOPs as required.
Act as escalation point for project issues and complex decisions.
Lead and coordinate UAT/BAT, ensuring alignment with business and client requirements.
Deliver high-quality service projects on time and within SLAs.
Design and optimize workflows for operational efficiency and scalability.
Collaborate with internal teams for seamless project execution.
Monitor KPIs and performance metrics to drive improvements.
Manage project timelines, budgets, and resource allocation.
Facilitate client/internal reviews to track progress and resolve issues.
Ensure compliance with regulatory and contractual obligations.
Drive automation and digitization to streamline operations.
Document processes, develop SOPs, and support training initiatives.
Lead post-implementation reviews and contribute to strategic planning.
Support continuous improvement initiatives and identify opportunities for innovation.
Coach and mentor team members to build capability and engagement.
Serve as a change agent to promote agile and scalable practices.
Key Competencies:
Client-Centric Mindset
Process Optimization
Project Planning & Execution
Risk & Issue Management
Stakeholder Engagement
Change Management
Data-Driven Decision Making
Adaptability in dynamic environments
Strong problem-solving and conflict resolution skills
Ability to manage ambiguity
Requirements
Bachelor’s / master’s degree in business administration, or related field
5–8 years of experience in service delivery, workflow management, or operations project management.
Legal, financial or technology industry background a plus.
Strong understanding of service delivery frameworks
Excellent communication, analytical, and leadership skills.
Preferred: Project management tools like MS Project, ServiceNow, Monday.com, Salesforce
Preferred: Strong MS office skills like Excel, SharePoint, PowerPoint, Word, etc.
#LI-TL1
#Hybrid
