GENERALIST ANALYST - PLATFORM RISK INTELLIGENCE
DEPARTMENT - HUMAN INTELLIGENCE
LOCATION – MAKATI, MANILA, PHILIPPINES
The protection of children and vulnerable users has been fundamental to Resolver-Crisp's mission since day one. Every year we protect millions of the most vulnerable from the most egregious forms of exploitation. By combining Artificial and Human Intelligence, we deliver 24/7/365 early-warning risk intelligence to leading brands, global enterprises and social media platforms — stopping grooming, exploitation, disinformation and hate speech before they spread. It is only in diversity that we can tackle problems of this scale: our analysts come from a wide range of nationalities, cultural backgrounds and together speak over 50 languages.
The Role
We're looking for a Generalist Analyst to join our Platform Risk Intelligence team. This is a role for someone who wants their work to have a direct, real-world impact on the user experience of millions worldwide — with the depth of experience to work independently and proactively to mitigate harm online.
Key Responsibilities
Detect, investigate and analyse online threats involving suicide & self-harm risks, eating disorder content and other mental health conerns, using OSINT and SOCMINT techniques and, where relevant, personas.
Translate unstructured open-source intelligence into clear, well-structured, timely intelligence insights for clients and, where appropriate, law enforcement partners.
Track evolving language, coded terms and evasive tactics used by bad actors across messaging apps and closed groups.
Look ahead of emerging risks for clients, proactively directing colleagues towards subjects of interest.
Provide rapid, high-quality analytical support during urgent safety incidents or emerging trend spikes.
Investigate and propose process or workflow improvements based on best practice.
Requirements & Qualifications
Demonstrable knowledge and experience in the online suicide & self-harm risk space, ideally with subject matter depth in this research area.
A genuine interest in online safety and commitment to proactively researching new trends and areas of risk.
Experience in a research, safeguarding, intelligence or similar role is desirable.
Excellent research and report-writing skills, critical thinking, and attention to detail.
Fluency in English is a requirement of this role, fluency in another language is desirable but not essential.
High emotional resilience and discretion — this role involves regular exposure to distressing material and requires strict adherence to confidentiality protocols.
Ability to prioritise and manage deadlines across multiple cases; creativity and flexibility to adapt to changing circumstances.
Familiarity with OSINT tooling; SQL/Python or data manipulation skills are a plus but not required.
Working hours are Monday to Friday daytime with weekend rotation as required. We operate Hybrid Office working, with 2 days a week in the office.
#LI-Hybrid
