Customer Support (90%)

Solves problems through critical analysis, consultative questioning and relationship building

Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution

Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts

Receives, assesses, and prepares data from customers for conversion from older software versions

Documents all customer contact for future reference, you must be able to channel your inner librarian

Learning & Development (10%)

Increases knowledge of Resolver's software platforms and solutions, continually extending the range of topics that can be supported

Participates in constantly enhancing the quality and efficiency of Resolver’s Customer Support service, by providing input to improve our internal and external knowledge bases and internal processes

Qualifications & Experience

Post-secondary education or equivalent experience

Passionate about tech and how tech solves business problems

Able to learn quickly

Stellar verbal & written communications are a must

Experience supporting complex and highly configurable enterprise software applications
software applications