We currently have an excellent opportunity for Manager II, Operations, who will play a critical role in driving financial governance, tactics, and process for outsourced back-office services (IT, HR, Finance, Marketing, Commercial). This position requires strong expertise in vendor billing, SLA, and performance data management and reporting for the newly established Vendor Management Office (VMO). Lead the finance activities of the VMO, ensuring our third-party vendor billing, SLAs, delivery and obligation process is accurate, efficient, and timely. Manage the process, tools, workflow, information governance, reporting, and guidelines that drive successful outcomes. Supervise the analyst that supports your tactics and deliverables and collaborate with internal and vendor stakeholders.
The day-to-day responsibilities include but are not limited to:
Drive the monthly vendor billing, SLA, CR’s, and D&O review, audit, adjustment, and approval processes.
Act as the key finance liaison between vendor and internal stakeholders for the core areas.
Validate billing, SLA, CR, and D&O information against plans, goals, and contract terms.
Support the escalation and dispute resolution processes.
Maintain accurate forecasting, variance analysis, history, and tracking.
Develop reports that support billing, CR, SLA, and D&O analysis.
Support contract guidelines, discussion, and compliance for financial terms.
Standardize templates, tools, workflows, and process.
Identify efficiency and automation opportunities.
Manage tasks and activities related to your responsibilities.
Supervise analysts responsible for data gathering, review, reporting, and documentation.
Requirements
12+ years in internal Global Business Centers or BPO vendor back-office shared services with hands-on financial management responsibilities across multi-tower back-office services.
Strong financial analysis, variance tracking, and forecasting abilities.
Vendor billing and SLA management across process, delivery, and optimization activities.
Strong knowledge of contract financial and performance terms and compliance.
Advanced Excel skills (minimum: Pivot, formulas, LookUp, macros/VBA, reporting).
Qualifications:
About Kroll
In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to
give our clients clarity—not just answering all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you will contribute to a supportive and collaborative work environment that empowers you to excel.
Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.
Kroll is committed to equal opportunity and diversity, and recruits people based on merit.
In order to be considered for a position, you must formally apply via careers.kroll.com
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