As an Enterprise Team Specialist, you will support a highly skilled team of analysts and specialists. Your primary responsibility will be to assist in the delivery of escalated items from the second line, ensuring smooth operations across the Enterprise team. This role requires strong interpersonal skills and the ability to collaborate effectively with others. Regular attendance in the office is required in line with business requirements.

Job Duties & Responsibilities;

• Assist in handling escalated items from the second line

• Support the allocation of resources to reports in line with SME requirements

• Contribute to ensuring accuracy in alerts/reports before they are sent to the client
• Assist in handling enquiries from clients, team members, and Account Managers
• Provide support to the team in delivering required outputs

• Participate in regular training and exposure to other relevant areas of the business

• Support smooth operations across the Enterprise team

Qualifications & Education;

• At least 2 years of experience in an intelligence environment, communications crisis management, or a related field

• Experience of working within a 24/7, multi-national team is highly desirable

• Current knowledge and expertise of the risks impacting brand reputation

• Previous direct client-facing experience and customer management experience

• Ability to analyze and manipulate large data sets to create meaningful reports